USPS package tracking fails

Until fairly recently (like up until a few months ago), I’ve never had many issues with USPS package tracking. So far this year, USPS has been pretty abysmal with their package tracking.

Slow deliveries I don’t mind so much. It’s USPS, I’m used to them being slow. When I was in Detroit, it didn’t matter where something was being mailed from. It always took a week to get to me. The lack of package tracking updates is what annoys me.

Earlier this year, I was having some items from Etherkit sent to me. USPS tracking showed the shipping label being created, and then nothing for 7 days when it pops up in Ft. Worth, TX. It left there and disappeared for another 5 days before showing up in Columbia SC and finally arriving in my mailbox the next day.

A few months ago, I was waiting on an order from Sparkfun. After taking 2 days to leave Colorado (where Sparkfun lives), it disappeared for 6 days and popped up in Philadelphia. A couple of days later the package finally arrived after bouncing around to a couple of places here.

The latest package we’re waiting for now hasn’t had any tracking updates in 7 days when it was first scanned into the system.

Granted my sample size is pretty small. However, Adafruit, who ships many more packages than I’ll ever receive, has a much larger sample size to work with and has written a few times about USPS’ recent failings

At this rate, I’m pretty much ready to say “Screw USPS” and eat the higher shipping costs for UPS/Fedex for future orders. At least their tracking updates are more reliable.

Update: After 10 days without any updates, the package showed up in Aurora, CO. Totally in the wrong direction. That was a mighty slow truck to take 10 days to go from CT to CO. It left CO, and two days later the tracking showed it in Columbia, SC. Finally, the next day it arrived in our mailbox. 13 days for a “Priority 3-day” package. USPS, you’re totally failing.

In which a letter is received from Comcast

A generically addressed (aside from the envelope) letter arrived from Comcast today.

Dear Valued Comcast Customer,

Thank you for choosing XFINITY® from Comcast. We hope you have been enjoying the features and benefits of your XFINITY services.

During a recent review of your account, we found that you are not being billed for your monthly modem rental.

No shit. That’s because we own our cable modem. Maybe if you had “reviewed” a little deeper, you’d have noticed that the order for XFINITY internet didn’t include any hardware.

Effective with your next bill, your rate for the monthly modem rental will be $7.00.

As a Comcast customer, we know you expect a great customer experience and for your bill to be a certain amount each month. We understand that this change will cause an unexpected increase in your monthly bill. We sincerely apologize for any inconvenience this causes.

We value our customers and look forward to continuing to serve you. If you believe you have received this letter in error or have any questions regarding your XFINITY services, please call us any time at 1-800-XFINITY.

Thank you for being a Comcast customer.

Sincerely,
Comcast

Obviously just because we have XFINITY internet service, we must be renting Comcast equipment (which by the way is pretty stupid anyway, considering a cable modem can be purchased for less than $80). So after calling and providing info to the automated response system so it can pull up my account info, I reach a customer service rep and proceed to provide info (again) so she can pull up my account info.

After spending a few minutes on the phone, it turns out all the customer service rep can do is remove the rental charge from the bill. The problem of us owning the cable modem needs to be escalated to have someone start an investigation into whether the cable modem is actually ours or not. The rep says I should expect to hear back from someone by Dec 24.

Why oh why must Comcast induce so much shakefist and facepalm.

On a bike friendly Charleston

This is a post I’ve been mulling over for several years, and has taken a couple of weeks for me to jot down my ideas on and get to the point where I find it acceptable to publish.

After several recent high profile car-bicycle accidents, there’s been a lot of discussion about making Charleston more bicycle-friendly. It’s something that has been a long time coming and there is much that Charleston, North Charleston and Mt. Pleasant can do to make the area more convenient to ride around. I’m not entirely sure that it’s possible to make the Charleston area completely bike friendly though.
Some background on my bicycling history.

I grew up in Edmonton, with my primary mode of transportation being my bike for the 26 years I lived there (never owned a car). Edmonton is what I would consider a very bicycle friendly city, with its extensive network of bike routes, paths and trails, relatively low speed limits (usually 50-60 km/h) and layout of the roads (possibly excepting the newer neighbourhoods that have popped up since I left). These factors made getting around Edmonton on bike very easy. During my undergrad, I made the 24km round trip between home and school pretty much every day as long as the weather permitted (meaning as long as there wasn’t snow on the road). Most of the time I could even beat my friends who drove to school. I knew how to get around the city better on my bike than driving around.

I rode a lot in Edmonton.

Based on this, these are some of my opinions on making the area easier for bicycling.

Geography

Charleston is flat. Really flat. The biggest hill in the area is the Ravenel bridge. That makes riding pretty easy and largely effortless. Unless you’re like me and like riding up and down hills, this is a big plus. Charleston has a lot to offer for bike riders.
The down side of this is that there are a number of areas that flood during heavy rain. This makes things a mess for both bikes and cars though. At least a bike won’t stall out though.

Bridges and roads

Being a coastal place, there are a lot of rivers and streams. Have a look at most of the bridges in the area. Many of them are built with sidewalks on them. What is noticeably lacking though, are sidewalks leading up to the bridges. What the heck is up with that? The other problem is that most of those bridge sidewalks are pretty narrow, barely wide enough for one person to walk along.

The two major rivers, the Ashley and the Cooper, present pretty significant geographic barriers for moving between West Ashley, the peninsula and Mt. Pleasant. The Ravenel bridge makes crossing the Cooper relatively easy. Crossing the Ashley is an entirely different story. You’re either braving highway speed traffic and taking your chances crossing entry/exit ramps on the James Island Connector or trying to ride the skinny sidewalk over one of the two Ashley River bridges, only one of which has sidewalks on both ends off the bridge. A recent proposal to add on a side pedestrian/bike bridge to the existing bridge was deemed impractical due to the added weight. I’ve also seen proposals that call for converting one of the car lanes to a bike lane which I personally think is not such a good idea. However it would provide a better way across than what’s currently available. It’s definitely a case of “If you build it, they will come”. One only has to look at the bike/pedestrian sidewalk across the Ravenel bridge to see proof of that. A better long term solution would be to build a pedestrian/bike bridge over the Ashley and make it easy to get to.

A bicycle friendly place would have a network of bike routes and paths that let people ride in relative safety. There are a few obstacles to setting up a such a network in Charleston but I think it can be mostly done.

As I see it, there are two major problems with the roads in the Charleston area: the layout of the roads, and the speed of traffic.

If you look at the layout of the roads in Charleston, you find streets in developments and neighbourhoods that all dump traffic onto major arteries. Unfortunately that’s the only place most of those neighbourhood streets go. In most developments, particularly newer ones, once you’re in there’s nowhere else you can go. The lack of connectivity to anywhere means the only way to get from one place to another is along the major arteries where you’re riding with traffic that’s more often than not moving around 70-80 km/h. Sadly at this point there’s probably very little that can be done about the roads without demolishing houses and redoing entire neighbourhoods.

The majority of Charleston area roads are designed for vehicle traffic and nothing else. Roads are usually fairly narrow and without much of a shoulder, if any. If you’re riding on the main roads, you’re riding in traffic that’s usually zipping by going at least 50 km/h faster than you are. For the casual bicyclist, that’s pretty intimidating. I’ve ridden on highways with high speed traffic before, but there’s always been a pretty wide shoulder to ride in. On many roads around here, that traffic goes by with not much room to spare and leaving little room for error.

Attitudes

The attitudes of many motorists to bicycles on the road is pretty poor in general. Attitudes ranging from “only cars belong on roads” to “only kids ride bikes, get a car” seem to be pretty common around here. I attribute this to people just not being used to seeing riders on the road, the “have to have a car” mentality that’s prevalent here and general ignorance. It’s something only time and education will change.

The behaviour of many bicycle riders I’ve seen riding on the roads is pretty atrocious. Riding against traffic, squeezing past cars at lights, blowing through stop signs and lights and generally breaking every rule of the road there is. Again, something that needs to change with bicycle safety courses, preferably starting at the elementary and jr high/middle school level.

With all this said, bicycling is possible around here if you’re willing to brave the hazards. I see lots of people do it. Getting around the peninsula on bike is easier than most places around here. There are several riding groups and on any weekend morning you’ll see a bunch of road cyclists riding their usual routes. High heels and two wheels is a blog about a local woman who successfully gave up the car for a bicycle commute.

There’s a lot of work going on to make the Charleston area more bicycle friendly, which is good to see. There’s still a lot of work that needs to be done, and the hardest of it is going to be changing the attitudes of bicycle riders and car drivers towards each other.

United Airlines bait and switch

I’m really starting to think that United’s Charleston-Chicago route only exists on paper and doesn’t really fly at all.

Three times I’ve tried to fly it. Three times, I get to the airport and discover it’s been “canceled”.
Yesterday capped off a great trip back home to Edmonton with a 19 hour journey getting back to Charleston.

Get up at 4AM MST (6AM EST) and head off to the airport. Get onto my 8AM MST flight to O’Hare and have a nice uneventful flight. I get to Chicago, go check the flight board to see what gate to go to next and see a big red “CANCELED” next to the Charleston flight. Expletives ensue.

Head off in search of a United customer service desk, which I discover now consists of a bank of check-in kiosks. At least they make it reasonably easy to rebook yourself. The first option the system presented me with was an early morning flight out of Chicago through Washington-Dulles the next day. Yeah, don’t think so (although if I had done that I could have spent part of the day visiting with a friend in Chicago). Next option was another flight leaving at 6PM (on the same day) again through Washington-Dulles and arriving back in Charleston just before midnight. No sign of the flight direct to Charleston at all. Further utterance of expletives ensues, but I decide to take it.

I end up spending the next 6 hours wandering around O’Hare’s C terminal and reading about Monte Carlo simulations, having already finished the other more interesting book I had brought with me. Finally get onto the flight and have an otherwise uneventful and boring trip. Get to Washington-Dulles, check the flight board and find the flight to Charleston has been delayed 30 minutes due to “weather”. Expletives. By the time I get to the gate, it becomes a 50 minute delay. More expletives.

Another boring flight that finally lands me in Charleston just after midnight. Go to baggage claim to find my bag, but it never comes out. Expletive expletive. Fortunately I found it stored away in the United baggage office.

My checked bag managed to beat me back to Charleston. WTF.

From all of this, I learn two lessons.

  • United apparently only pretends to fly between Charleston and Chicago, so don’t even bother trying.
  • If I want to get anywhere fast, I should send myself through checked luggage.

I used to think that some airlines were less painful than others. Now I just hate them all.

Dear DHL Delivery Guy

Apparently you tried to deliver the stuff I ordered from ThinkGeek Friday, Monday and Tuesday, but I had to contact DHL Customer Service to find out that you even tried to deliver it. When you try to deliver something to me and nobody’s home, could you at least leave something that tells me you came by.

kthxbai